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Abstract
This thesis explores ways to improve the methodological and legal foundations for protecting the rights of banking service consumers. Based on an analysis of regulatory documents, Central Bank supervisory practices, and scholarly sources, it is shown that while a legal framework has been formed, pre-contractual disclosure and compliance control mechanisms are not substantively linked to banks’ operational processes. A conditional sequence for implementation, the "transparent contract – digital compliance – rapid dispute resolution" principle, and five readiness assessment indicators are substantiated.
References
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