Keywords
How to Cite
Abstract
This study analyzes the digital transformation of O‘zbekiston Pochtasi JSC within the framework of global postal modernization processes. The transition from traditional postal services to integrated digital logistics platforms, the development of unified information systems, e-commerce integration, smart delivery systems, and mobile applications are highlighted. The research results demonstrate that automation, real-time tracking, and centralized data management improve service quality and operational efficiency. Digitalization enhances economic efficiency, expands accessibility to services, and strengthens the role of the postal system in the digital economy.
References
1. Filgueiras F., Flávio C., Palotti P. Digital transformation and public service delivery in Brazil // Latin American Policy. – 2019. – Vol. 10, № 2. – P. 195–219.
2. Isa S. M., Kiumarsi S. The impact of service quality in postal services: the mediating role of self-service technology // International Journal of Services and Operations Management. – 2019. – Vol. 33, № 3. – P. 395–419.
3. Jaag C. Digitalization in the postal and delivery sector: between electronic substitution of letter mail and thriving e-commerce // A Modern Guide to the Digitalization of Infrastructure. – Cheltenham: Edward Elgar, 2021.
4. Jaag C., Dietl H. Postal and regulatory reform in intermodal competition. – Zurich: Swiss Economics Working Paper, 2011.
5. Jaag C., Parra Moyano J., Trinkner U. Postal strategies in a digital age. – 2023.
6. Jo‘rayev L. N., Mamatkulov G. R. Pochta xizmati reglamenti. – Toshkent, 2024.
7. Kalbermatter J., Schaupp S., Hartleitner V., Nachtwey O. Unions in the postal services of the future // Working Life and Technological Change. – Springer, 2020. – P. 85–104.
8. Kenjabaev A. T., Nosirov S. X. Pochta aloqa korxonalarida raqamli iqtisodiyotni samaradorligini oshirishni takomillashtirish // Raqamli iqtisodiyot. – 2024. – № 6.
9. Khotsa C., Mabitsela W. Digitization and service delivery in the South African Post Office // International Journal of Research in Business and Social Science. – 2023.
10. Mamatqulov G‘ulom Rustamovich. Pochta aloqasi korxonalarida ta’minot tizimlarini rivojlantirish: raqamli texnologiyalar asosida samaradorlikni oshirish yo‘llari. Raqamli iqtisodiyot sharoitida fan va ta’limni ishlab chiqarish bilan integratsiyasini rivojlantirishning ustuvor yo‘nalishlari (Dig ECO-2025) Xalqaro ilmiy-amaliy anjumani ma’ruzalar to‘plami.–T.:2025. 69b.
11. Mamatqulov G‘ulom Rustamovich. “O‘zbekiston pochtasi” AJ aloqa korxonlarini raqamlashtirish holati va ularni rivojlantirish yo‘nalishlari. “Texnika va raqamli texnologiyalarning amaliyotda qo‘llanilishi va ularning innovatsion yechimlari”. Xalqaro ilmiy-texnik konferensiya materiallari 2-qism. F.: TATUFF. 2023. 402 b.